Exchange and return policy
At AsaiHolic , we care that the product reaches our customer according to our high standards
We, as a team at Acai Holic, are pleased to assist you and manage all your requests related to exchanging products.
We would like to draw your attention that according to company policy and due to the nature and sensitivity of our product, we do not return products at all and replace products in the event that:
1- An error occurred by the work team in receiving a product different from the product on the receipt
Or the order was delivered incorrectly or incompletely,
In this case, contact customer service via email or via WhatsApp number, attaching the order invoice. You will be contacted as soon as possible and an appointment will be set to receive the new order within a period not exceeding 24 hours.
2- Complaints regarding the product are received within 24 hours of receiving the order and cannot be received after the period mentioned due to the sensitivity of the product and the conditions related to its storage and handling by the customer after receipt.
3-
The order was delivered in an incorrect condition, damaged, inconsistent with usual quality standards, or containing manufacturing defects
In this case, contact customer service via mail
Electronic or via WhatsApp number, attaching the order invoice and providing a clear picture showing the defect or damage in the product. We will communicate as soon as possible and set a date to receive the new order within a period not exceeding 24 hours.
Please note that this policy is only effective for orders purchased from our website. For more information or inquiries, please contact our customer service team at [93380333] or via email [customerservice@acaiholic.net].
We appreciate your understanding and cooperation, and look forward to serving you to the best of our ability.